Terrible service and 'don't care' attitude

<p>I flew with Kulula on the 3rd March. I was informed upon arriving at Lanseria that my flight was delayed by 20 minutes. I accepted this and changed my arrival plans with lift accordingly. We waited for an hour an a half for the plane to leave. The flight was supposed to depart at 19:45; but ended up only leaving an hour and a half later.</p> <p>Not one person came to tell us what was going on; or to ask our apologies. I think its disgusting that it is just assumed that we must wait patiently for a flight; even though we pay good money to fly. When I asked Kulula if anything could be done with regards to discount as I will be a very frequent flyer on account of commute; I was told nothing could be done. And yet- I don't think that Kulula really care about their reputation at all anymore.</p> <p> </p> <p>Not a happy customer.</p>