LD
Lamiese D
1 reviews | Active since Sept 2015
24 Sept 2015, 14:52
terrible service
We boarded the flight (MN623) and all seemed well. Then they informed us there would be a slight delay. Then about 40mins later they informed us the delay would be about 20 to 30 mins. As they were waiting for the spare part. Which they 1st couldn't find so we were told to get ready to disembark, then found and we were told to sit back down. We were supposed to depart 13h10 for Durban but we still seated in the plane and it is almost 3pm and no one from the cabin crew even offered us water or anything. I am glad safety comes first but I do think they could have handled the situation better and try to make the passengers more comfortable while we stuck in the plane.
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Kulula.com's replyOfficial
25 Sept 2015, 13:08Hello Lamiese,
Thank you for your post.
Due to the nature of the technical problem, the challenge we experienced on the day was to advise or update the passenger as to the actual time of departure or clearance on the day. I have taken note of your constructive feedback and will addressed it with the relevant departments, to ensure that in the event of any possible future experience to the passenger of this nature, we handle it more appropriately.
Regards.
David
Thank you for your post.
Due to the nature of the technical problem, the challenge we experienced on the day was to advise or update the passenger as to the actual time of departure or clearance on the day. I have taken note of your constructive feedback and will addressed it with the relevant departments, to ensure that in the event of any possible future experience to the passenger of this nature, we handle it more appropriately.
Regards.
David
Kulula.com's reply25 Sept 2015, 13:08
Official
Hello Lamiese,
Thank you for your post.
Due to the nature of the technical problem, the challenge we experienced on the day was to advise or update the passenger as to the actual time of departure or clearance on the day. I have taken note of your constructive feedback and will addressed it with the relevant departments, to ensure that in the event of any possible future experience to the passenger of this nature, we handle it more appropriately.
Regards.
David
Thank you for your post.
Due to the nature of the technical problem, the challenge we experienced on the day was to advise or update the passenger as to the actual time of departure or clearance on the day. I have taken note of your constructive feedback and will addressed it with the relevant departments, to ensure that in the event of any possible future experience to the passenger of this nature, we handle it more appropriately.
Regards.
David