Terrible service

I did an online transaction trying to buy tickets and basic human error i found myslef having to cancel this less than 30 minutes ealier. I called into get help and was told by Lizelle the biggest load of drivel. She did not listen to reason or address my concern. I wanted to travel on the dates but i booked another set of tickts and yet my travel companion had just booked the tickets for us. Ive had phone issues with my network provider and so some messages come at a delayed pace so i didnt have confirmation from my travel companion from the previous night that she had already bought tickets for us. So i cant change the dates I just needed to cancel. Now with mango airlines i can cancel a booking within 35 minutes if i needed to but all this chick told me was i will need to pay to make changes after 24hrs she cant help and i aksed for a detailed transction confirming payment and she kept on hesititating, completely unwilling to understand what i needed from her, she couldve have at least probed to find out what was my purpose for cancelling this booking instead of giving me answers of what she is trained to say like robot. You need to learn to LISTEN TO THE CUSTOMER , nobody just pays R900 ans just cancels out of the blue becuase its fun to do so. Adress the concern. After this i would rather pay another provider a higher price to tarvel than deal with this type of service .