Terrible Service

We arrived 38 minutes before the flight at Lanseria Airport. The flight was at 13h50 Durban bound. Ground staff informed us that there was new rules and that check in closed 45 minutes before the flight. I respect your rules but seeing that we don't fly every month we were not aware of the new rules. I see now that it is in fine print on the sms confirmation. But these changes have a huge impact for us as passengers. It should advertised in bold upfront that check ins close 45 minutes before the flight. As a result I had to pay an extra R549.00 to book for a later flight. This R549.00 is over and above the initial fee paid. This is a huge inconvenience of time and money. I have been a loyal customer of your company for many years but this has got me thinking. Bear in mind very often your flights are delayed and the travellers and their families must just accept it. Like the flight that came from Durban on the 22nd of December was delayed for 90 minutes. This is pathetic service - for your company to make changes but don't create huge awareness. Everyone knows that for local flights you got check in 30 minutes before the flight. Your staff were in the least bit helpful. Your company has put me out of pocket and to make matters worse the lady at check ins double debited me causing me further stress. She conveniently mentioned that it would reverse over night which did not happen. I now got to make unnecessary calls from my private cellular phone for my monies. You do not care about your customers and I will not support your company again.