Terrible customer service.

<p>On Sunday, 2 April, we had a beyond disappointing experience with Kulula!</p> <p>FIRST, On approaching the center the three ladies seated at the counter did not deign to notice us or even greet when we reached the counter. We were dealt with in a very impolite, offhand and inconsiderate manner. AT 6H30 in the morning, when we, CUSTOMERS, have hit a snag in travel arrangements, we expect the common courtesy of at least a greeting. </p> <p>SECOND, we had purchased our return tickets at rather inflated prices already which amounted to about R 3930 for two passengers from Cape Town to Jhb return . On requesting to change to an earlier flight. We were quoted R5500 additionally!!!!!!!!!!!! BLATANTLY GREEDY At CUSTOMER EXPENSE. To illustrate this we purchased COMPLETELY DIFFERENT TICKETS from Safair to return earlier for R3225 which mathematically turned out to be 40 % more cost effective for BRAND NEW TICKETS than to just change to an earlier flight. </p> <p> </p> <p>THIRD, When speaking to the Supervisor Anthony, about the rudeness and ridiculously pricing. We had to decide what to do with the Kulula flight which we were now not going to utilise. As we travel to Jhb regularly, we could change that at an additional cost equal to the fare difference in flights, but if flights are available on the 13 August for R851, and we already paid that around that amount for the flight to Kulula, Why did we have to pay and additional R540 EACH for "FARE DIFFERENCE". We paid because it had to be done before the flight departed and requested EMPHATICALLY that Customer services call us. </p> <p> </p> <p>FOURTH, Customer services did not call us back. Now Four days later and two calls to "CUSTOMERS SERVICE ", I'm told that they cannot assist telephonically, I'm to email ********** <p> </p> <p>FIFTH, I emailed and received an immediate response saying that the mailbox is full and the recipient could not receive my email. </p> <p>I can imagine that with this level of service Kulula must be inundated with email complaints. </p> <p>Personally, this experience has shown Kulula to be lacking in integrity with no understanding of service excellence or customer relations ie. KULULA DOES NOT VALUE IT'S CUSTOMERS.</p> <p> While we had endeavored to use Kulula as a preference, we will now endeavor not to utilise them at all. </p> <p> </p> <p> </p> <p> </p>