Terrible client service

To whom it may concern

I booked a flight pre covid and was not able to use the ticket as it was scheduled for 15 May 2020 and by then Kulula.com was in business rescue. I recieved an email stating that my flight will be valid until 30 November 2021 and that they will be resuming business as soon as it was a certain level of lockdown. Since then it has never been necessary for me to fly anywhere. I have contacted Kulula.com and I was informed that I could switch my ticket anytime or transfer it to someone else or transfers it to the travel bank but terms and conditions applies. According to their consultants, many of which gave me conflicting answers, I would lose the airport tax amount if I transfer the funds into the travel bank and that if I book new flights via the travel bank I would have to pay tax again which means I would've been taxed double and that I would have paid tax in the first instance for absolutely nothing. The alternative option was to transfer my ticket to an individual which I tried to do but was blocked at every avenue possible with t's and c's. One example was that my ticket's value is R1409 one way ticket from JHB to CPT that I wished to transfer to my father in law who wanted to fly to CPT but all the flights on the days that he wanted to fly to CPT was all below or less than the R1409 and Kulula.com does not allow you to book such a flight. The flight can only be more or the same amount than what you originally paid for your ticket and on all of the dates that he wanted to fly there was no flight with a lesser amount. So I have requested that they could perhaps split the amount in two so that two people could fly with the amount of the ticket and whatever difference there is I would gladly pay or even make it a return flight but they still would not allow that. So its really ridiculous and frustrating that a company that could not deliver on their end of the contract who could not deliver and completely changed my flight dates and that went into business rescue cannot allow you to use your ticket or even extend the ticket even at a cost. Kulua.com has really bad customer service and client relations I have been trying to contact them via telephone but it just rings continuously without answer. Really poor, disgusting service and I would rather fly safair in future or any other airline. Flight Number MN116 Reference ZXRLEP NBR *** Griffin May *** ***