Terrible attitude

Good day. My husband and I travelled on kulula on Saturday 28/04/2018. We've had the worst experience by far. We are frequent travelers on ba.com and kulula. We had checked in online as we usually do, so we went to bag drop. The gentleman by the name of Benedict said we skipped the line when the bag drop was completely empty. He refused to help us and had a disgusting attitude. He told us we were late for our flight when in actual fact we weren't. Anyway I called for the manager we had a huger attitude and explained to her we are on time and we have to board as I lost my grand dad and we were going for the funeral. They still refused to help us up and until we apologized. At that moment I apologized as I was desperate to get to Durban. My husband refused to apologize and the managers then said they cannot help us as the flight is closed, however if my husband apologized we could board. We don't even know what we were apologizing for but we were embarrassed. We were then let through and went to the flight. I have a few questions once on the flight if the flight was closed how did so many ppl come in after us then. Secondly is this the way kulula treats there passengers, of so id advise no one to travel with them. On our return flight we chose saa and honestly we found a huge difference. Kulula staff need to get there act in order and I won't let this end here. We were embarrassed for no reason whatsoever and we had to apologize for God Alone knows what as the staff was the one with yhe the attitude and until my husband didn't apologize the flight was closed. I can't understand that. Can u please help me In doing so by contacting me. After all that has happened I feel like getting a legal team involved. Kulula is one airline who has staff that are the least accomadating and not friendly at all. Please advise what should be done in a case like this. Another thing I'd like to see is how soon kulula will attent to this. My contact details are Gulnaaz Carrim. Mobile no ********** 773.