MO
MOHAMMED O

1 reviews | Active since May 2015

09 Oct 2015, 07:28

Tampered Luggage

On Tuesday, 06 September 2015, I had a flight ticket booked to Cape Town with [URL Removed]<br> <br> I checked in my bag and they anounced that the flight was delayed by 30 minutes, but it was all good because there was no real rush. We only boarded the flight at 19h45 and the original time should have been 19h00, but nevertheless we boarded.<br> <br> When I got to Cape Town International Airport, we waited another 20-30 minutes for our bags to come and by that time it was already late, round about 22h30 side. Finally my bag comes through, I go grab it just to find out that my bag has been opened, not just opened, my side zip had a lock on and it was ********** and the zip damaged. I didnt care about the zip, I was more concerned about what was ****** and to my dissapointment, my wife-to-be's wedding band was ******. How anyone knew that there was a ring in my bag, only the people checking the bags through the x-ray machine will know, but my other side of the bag and inside was not tampered with.<br> <br> I just want the Suspect caught, whoever did it, because NOBODY should be able to scratch through peoples Luggage EVER.<br> <br> I WANT JUSTICE, and NOT a repaired zip!!!!

0
Replies (1)
Kulula.com
Kulula.com's reply09 Oct 2015, 10:09
Official
Hello AMPO,


Thanks for taking the time to get in touch with us, I am terribly sorry for the experience you had while using our services.

I forwarded your details to our baggage enquiries in Cape Town, and they will contact you as soon as possible to advise on your concerns.

Should you wish to contact them, you can email *** or ***.

I do once again apologise for the inconvenience and frustration caused.

Kind regards,
Thuli
Customer Relations