SS
Sefie S
1 reviews | Active since Nov 2014
18 Jan 2016, 16:15
Suitcase Destruction
Good day<br> <br> Trust you are keeping well.<br> <br> I would like to raise my concern and my utter disappointment on the way FRAGILE Luggage get handled. My suitcase is completely ruined and I have to dish out money to buy a new one as I will be traveling to Austria this coming weekend. <br> I think this is really unprofessional and I am disgusted. I am a frequent flyer with Kulula and this is not worth while anymore. <br> <br> I would also like for Kulula to take into consideration payment for my damaged luggage.
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Kulula.com's replyOfficial
18 Jan 2016, 16:26Hello Sefie23,
I am very disappointed to hear about the problems you encountered with your baggage. I'm sorry for the inconvenience caused. Good service is very important to us and we aim to transport all our customers and their belongings safely to their destination. We can assure you that we are not complacent, and we are doing all we can to improve security and our baggage handling services where necessary.
However in Terms of Comair Ltd's General Conditions of Carriage for Passengers and Baggage, we trust you will understand that luggage is designed to protect its contents. In the course of normal handling, your luggage may show evidence of wear and tear. The airline assumes no liability for minor cuts, scratches and dents or for items that protrude from luggage such as retractable handles, handles, wheels, straps and luggage carts.
Although we have failed to meet your expectations on this occasion, we hope to welcome you onboard again in the near future.
Yours Sincerely,
Nazley - CR
I am very disappointed to hear about the problems you encountered with your baggage. I'm sorry for the inconvenience caused. Good service is very important to us and we aim to transport all our customers and their belongings safely to their destination. We can assure you that we are not complacent, and we are doing all we can to improve security and our baggage handling services where necessary.
However in Terms of Comair Ltd's General Conditions of Carriage for Passengers and Baggage, we trust you will understand that luggage is designed to protect its contents. In the course of normal handling, your luggage may show evidence of wear and tear. The airline assumes no liability for minor cuts, scratches and dents or for items that protrude from luggage such as retractable handles, handles, wheels, straps and luggage carts.
Although we have failed to meet your expectations on this occasion, we hope to welcome you onboard again in the near future.
Yours Sincerely,
Nazley - CR
Best regards,
Kulula.com's reply18 Jan 2016, 16:26
Official
Hello Sefie23,
I am very disappointed to hear about the problems you encountered with your baggage. I'm sorry for the inconvenience caused. Good service is very important to us and we aim to transport all our customers and their belongings safely to their destination. We can assure you that we are not complacent, and we are doing all we can to improve security and our baggage handling services where necessary.
However in Terms of Comair Ltd's General Conditions of Carriage for Passengers and Baggage, we trust you will understand that luggage is designed to protect its contents. In the course of normal handling, your luggage may show evidence of wear and tear. The airline assumes no liability for minor cuts, scratches and dents or for items that protrude from luggage such as retractable handles, handles, wheels, straps and luggage carts.
Although we have failed to meet your expectations on this occasion, we hope to welcome you onboard again in the near future.
Yours Sincerely,
Nazley - CR
I am very disappointed to hear about the problems you encountered with your baggage. I'm sorry for the inconvenience caused. Good service is very important to us and we aim to transport all our customers and their belongings safely to their destination. We can assure you that we are not complacent, and we are doing all we can to improve security and our baggage handling services where necessary.
However in Terms of Comair Ltd's General Conditions of Carriage for Passengers and Baggage, we trust you will understand that luggage is designed to protect its contents. In the course of normal handling, your luggage may show evidence of wear and tear. The airline assumes no liability for minor cuts, scratches and dents or for items that protrude from luggage such as retractable handles, handles, wheels, straps and luggage carts.
Although we have failed to meet your expectations on this occasion, we hope to welcome you onboard again in the near future.
Yours Sincerely,
Nazley - CR
Best regards,