Struggling for a week just to get help!

I am very disappointed with the service of Kulula. I booked a ticket and went to cape town to visit someone in March 2020. When I wanted to fly back I couldn't because of the lockdown. Kulula then said I can use this ticket to book a ticket for another time, changing the name of the person flying, the location, the date and the seat number. I called Kulula in November 2020 to please send me my travel bank information so that I can change the ticket and book it, they said I will receive an email with everything on. I never received an email from them. When the time came that I wanted to book the ticket, I called them asking for the information, again, and it seemed like they sent all my information to a wrong email address. They told me I cannot change the name, bearing in mind its what they said when the lockdown came. To change the name I have to send an email to the travel bank and wait 8 weeks for them to correct it. I explained to them that this is their fault and they should correct it immediately, because I wanted to do this in November already but they messed up. With a struggle the supervisor said they would make a one time exception and change the name, in one minute! After telling me that everything is now fine and changed, I can now book my ticket. So when I went online to book it, I saw that there is not any funds in my travel bank credit account. So I cannot book at ticket now. For two days I've been calling to please correct this, but I cannot get through to them. I spoke to one person and they said they will talk to the supervisor again and get back to me but that never happened. As I said, I then called for two days and there was no answer. My phone literally just stopped ringing after some time because there was no answer.

I've been struggling with this for a week, I think I spoke to 6 people, having to explain the whole situation to every single one, and still I got no help. I've wasted more than R300 on airtime to call them.

I'm very disappointed with Kulula and I'm not flying with them again.

I booked this ticket with my own money and cannot even use it. Pathetic if you ask me!

Kulula, if you are reading this, ...PLEASE DO SOMETHING ABOUT THIS...