****** & damaged, not once but last 2 flights.

I'm not one for complaining to much but I feel I just can't leave this here. Basically when I flew to Joburg in April I didn't lock my bag and my Ipod and Roti was ****** out of my bag, perhaps out of ignorance I didn't lock my bag so I took it as a write off and moved on. But with my most recent trip(Sunday 20th August) with my Fiance both our bags were damaged, my lock was ********** and her hard shell suitcase looked like its smashed with a hammer. This is not a service one would expect from one of the most reliable domestic airlines in SouthAfrica. So unfortunately I already booked tickets for September in advance, and now I'm just wondering what they would ***** or damage during this trip. I'll learn from my mistakes and not fly kulula again in the future. This is unacceptable and such a bad reflection of the company.