Stinking and unhelpful conduct.

***<br> <br> I make reference to the following:<br> <br> a) I attempted to redeem my travel bank as per Thuli Twala's May 2015 email (Wanted to leave from OR T-CT on 04/4/2016).<br> b) I was then restricted to pay the remaining amount by either credit card or cheque acc(this was never brought to my attention, nor was I given any reasons why the EFT was not part of the payment option ( that was the option I wanted to use).<br> <br> c) I called the contact center and spoke to the individuals below:<br> <br> #S. Samsodaen, Service agent who refused to call his supervisor for quiet some time ****il the seat sold out).<br> <br> #Erasmus luccricia (allegedly the supervisor eventually came and she was unhelpful too, told me to go to OR T for help). I should may be also add that Comair must consider reflecting on the behavior of the service agent and the so-called unhelpful supervisor ( the seat sold out, couldn't use my travel bank which expires now, spent more money on Mango, I was denied the OR T no cos they not allowed to give it out, wow)<br> <br> d) Ms. Erasmus advised that I must go to the airport in person for assistance with my query <br> e) I ended up booking Mango (aborted kulula, no help was offered)<br> f) Emailed complaint