Still waiting for my refund after suffering from *********** kulula staff

I am do disappointed with kulula. I made a booking online and paid via SiD, money was deducted from my account but I didn't receive any confirmation. After and hour of not receiving anything I decided to call them and I spoke with Sophie and she told me that they cant see the money. So I said okay so what now cause on my account the money went out. She said she will have the merchant call me, which she did after a few minutes. She told me she doesn't see the money and that I must rebook and pay..... I'm like does that make sense to you? Plus the flight went up by a whole R600. She said when they do see the money they will return it, I asked why return then money? Why not give me the ticket? I will send proof to payment. She refused and told me that she will refund me and then she will ask Sophie to call me back and we can work something out. No call nothing, luckily thought of booking another flight with another airline(Friday - 14 December 2019). Saturday morning I decide to call them, when I called they told me I must wait for 6 to 8 weeks for my refund. I spoke with Vanessa and Anita Dhlamini, still today 23 December I don't have my money back and I specifically told them that I am not waiting weeks for them to refund me, I will not suffer for their incompetency. Its their incompetence cause Anita told me that they were suppose to keep my seat until the money appears not to advise me to rebook. Meaning they don't know their job. Now I have to suffer for that? That is not fair

I want my money back.

Regards Thembeka Dlamini Query Reference 73119 ( a call I made last week and Meriam told me about 3 weeks, I cannot wait that long)

Flight for 14 December 2019 from cpt to Dbn - 17h45

Amount - R1049