1 reviews | Active since Jul 2009
Still paying for expired credit card
<p>My Kulula credit card expired in February 2016. They never sent me a new card, but inexplicably did continue to charge me monthly for my expired card. </p>
Thank you for getting in touch with us.
We do apologise for the lack of service from kulula.com and the financial institution regarding your kulula.com credit card.
We wish to thank you for bringing this urgent matter to our attention. Your concerns has been escalated through to the credit card division who are in charge of the kulula.com credit card.
The service you received is not in line with the level of service we wish to provide to all our customers. Your feedback will allow us to improve on our service in the future for you and all our customers. Kindly note , as from 1 July, kulula.com will no longer be monitoring this site. Please contact us directly on ********** should you need any help in the future.
Thank you for allowing us the opportunity of a response and do once again apologise for the inconvenience and frustration caused.
Kind regards,
Fazila Khan
Customer Relations
Thank you for getting in touch with us.
We do apologise for the lack of service from kulula.com and the financial institution regarding your kulula.com credit card.
We wish to thank you for bringing this urgent matter to our attention. Your concerns has been escalated through to the credit card division who are in charge of the kulula.com credit card.
The service you received is not in line with the level of service we wish to provide to all our customers. Your feedback will allow us to improve on our service in the future for you and all our customers. Kindly note , as from 1 July, kulula.com will no longer be monitoring this site. Please contact us directly on ********** should you need any help in the future.
Thank you for allowing us the opportunity of a response and do once again apologise for the inconvenience and frustration caused.
Kind regards,
Fazila Khan
Customer Relations
Unbelievable. I phoned to cancel my Kulula credit card on 13 June and they said they'd send me an email "within a week" to confirm. No email arrived, and I see they've charged me ANOTHER monthly fee on 5 July!!!
Unbelievable. I phoned to cancel my Kulula credit card on 13 June and they said they'd send me an email "within a week" to confirm. No email arrived, and I see they've charged me ANOTHER monthly fee on 5 July!!!