yF
yolanda F
1 reviews | Active since Oct 2009
12 Oct 2015, 06:57
still no refund
hi I closed my account already on the 1st of October till now I have not received a refund from my overpayment, when will this be in my bank account
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Kulula.com's replyOfficial
12 Oct 2015, 10:44Hello mutantg,
Thank you for getting in touch with us.
We do apologise for the service you have received from kulula.com and FNB regarding your kulula.com credit card.
We wish to thank you for bringing this urgent matter to our attention. Your concerns have been escalated through to the FNB credit card division who are in charge of the kulula.com credit card. Alternatively your can contact them on ***
The service you received is not in line with the level of service we wish to provide to all our customers.
Your feedback will allow us to improve on our service in the future for you and all our customers.
Thank you for allowing us the opportunity of a response and do once again apologise for the inconvenience and frustration caused.
Kind regards,
Thuli
Customer Relations
Thank you for getting in touch with us.
We do apologise for the service you have received from kulula.com and FNB regarding your kulula.com credit card.
We wish to thank you for bringing this urgent matter to our attention. Your concerns have been escalated through to the FNB credit card division who are in charge of the kulula.com credit card. Alternatively your can contact them on ***
The service you received is not in line with the level of service we wish to provide to all our customers.
Your feedback will allow us to improve on our service in the future for you and all our customers.
Thank you for allowing us the opportunity of a response and do once again apologise for the inconvenience and frustration caused.
Kind regards,
Thuli
Customer Relations
Best regards,
Kulula.com's reply12 Oct 2015, 10:44
Official
Hello mutantg,
Thank you for getting in touch with us.
We do apologise for the service you have received from kulula.com and FNB regarding your kulula.com credit card.
We wish to thank you for bringing this urgent matter to our attention. Your concerns have been escalated through to the FNB credit card division who are in charge of the kulula.com credit card. Alternatively your can contact them on ***
The service you received is not in line with the level of service we wish to provide to all our customers.
Your feedback will allow us to improve on our service in the future for you and all our customers.
Thank you for allowing us the opportunity of a response and do once again apologise for the inconvenience and frustration caused.
Kind regards,
Thuli
Customer Relations
Thank you for getting in touch with us.
We do apologise for the service you have received from kulula.com and FNB regarding your kulula.com credit card.
We wish to thank you for bringing this urgent matter to our attention. Your concerns have been escalated through to the FNB credit card division who are in charge of the kulula.com credit card. Alternatively your can contact them on ***
The service you received is not in line with the level of service we wish to provide to all our customers.
Your feedback will allow us to improve on our service in the future for you and all our customers.
Thank you for allowing us the opportunity of a response and do once again apologise for the inconvenience and frustration caused.
Kind regards,
Thuli
Customer Relations
Best regards,