still no feedback, one week on

its been a week and ive heard nothing. seems as if you do not value the customers or their feedback. this is quite disappointing. i will escalate the matter to comair and to discovery as well, seems that their partners ie.kulula is letting them down badly. the caliber of agents, let alone the supervisors is quite disturbing. does anyone ever follow up?<br> why is it the fault of the customer if the system has issues?<br> <br> lets see what the cpa says....