1 reviews | Active since Jul 2013
Smile on my DIAL - Absolutely Brilliant Assistant
<p>To whom it may concern, </p> <p>I would like to compliment <strong><span style="text-decoration: underline;">Garth Cuttings</span> </strong>for a <span style="text-decoration: underline;"><strong>T</strong><strong>REMENDOUS Job Well Done</strong></span>! After calling the call centre for the second time, of which the first time, the call was dropped after holding close to 10minutes. My experience with Kulula was changed to a positive one. Once my called was picked up by Garth Cuttings, he empathized with me, called me back to save on airtime which I appreciated AND he calmed me down by assuring me that he has my best interest at heart. I felt valued and managed to change my flight with no hassles. Because of this experience, I will definitely make use of Kulul.com again and refer to friends and family. Good work is hard to come by, I hope this message gets to his manager to appreciate what GOOD WORKERS do for their brand. Good work Garth!! Keep it up - you left a very high standard of customer service in my books. </p> <p> </p> <p>An ENORMOUS - Thank you.</p> <p> </p> <p>Riana Morgan</p>
Thank you for getting in touch with us. I am delighted that you are pleased with the service you recently received from Garth.
Its genuinely helpful to have your comments pinpointing an aspect where our strength lies as we are working hard to get every aspect of our service right for every one of our customer’s needs. We are always striving to provide a consistently high standard of service at all times.
Your kind compliment has been passed on to the relevant managers for the excellent service provided. As a customer focused organisation all passenger comments are analysed and used to influence future service developments.
Thank you,
Thuli
Customer Relations
Thank you for getting in touch with us. I am delighted that you are pleased with the service you recently received from Garth.
Its genuinely helpful to have your comments pinpointing an aspect where our strength lies as we are working hard to get every aspect of our service right for every one of our customer’s needs. We are always striving to provide a consistently high standard of service at all times.
Your kind compliment has been passed on to the relevant managers for the excellent service provided. As a customer focused organisation all passenger comments are analysed and used to influence future service developments.
Thank you,
Thuli
Customer Relations