slightly late
<p>i have been flying kulula at least twice a month for nearly 6 years now. today was the worst ever. flight from Lanseria to Durban. Friday 25 May 1.50 pm. left home at 12. on arrival saw total chaos and confusion. checked my phone. mail was sent at 12.30 saying flight "delayed" till 10 P.M. !!!!!! i mean what the actual ???</p> <p>after standing in a queue for over an hour, ( 2 desks, only one open) the only alternative was to move my flight to sa****ay morning.</p> <p>this is totally and completely unacceptable. we should have been put on the next flight, which was an hour later, and those people on the next etc. it's not rocket science.</p> <p>terribly upset. mango's flights however, were all on time. i'll have to try them from now on.</p> <p>mark phillips</p>
Good Day Mark
Thank you for taking the time to share your concerns with us. I am sorry for the inconvenience caused to you whilst using our services.
We try hard to keep to our published schedule as we understand the impact it has on our customers. Any delays to our schedule due to factors within our control are only imposed when absolutely necessary as it has a business impact on us as well.
Flight MN515/27May’16 was delayed due to rotational reasons caused by technical problems. I can certainly appreciate your frustration and disappointment around the flight delay. It will always be a huge challenge for all airline operators as we operate in extremely variable conditions and operate within a safety envelope that ensures there is no risk at any time to customers and staff. The unfortunate knock-on effects that are created when a flight is delayed/cancelled causes rolling delays as we and the Airports make every effort to catch up on all our schedules.
From airline perspective, it does not help to move customers from a later flight to a delayed flight, in order to accommodated disrupted customers. The time it would take to recheck-in customers, baggage and complete the necessary paperwork would be even longer than the actual delay. In cases such as this, we would try and accommodate affected customers on alternative flights, if seats are available.
As per your booking, your flights were rebooked to a later date.
Thank you for being in touch with us.
Kind Regards,
Nazley – CR
Best regards,
Good Day Mark
Thank you for taking the time to share your concerns with us. I am sorry for the inconvenience caused to you whilst using our services.
We try hard to keep to our published schedule as we understand the impact it has on our customers. Any delays to our schedule due to factors within our control are only imposed when absolutely necessary as it has a business impact on us as well.
Flight MN515/27May’16 was delayed due to rotational reasons caused by technical problems. I can certainly appreciate your frustration and disappointment around the flight delay. It will always be a huge challenge for all airline operators as we operate in extremely variable conditions and operate within a safety envelope that ensures there is no risk at any time to customers and staff. The unfortunate knock-on effects that are created when a flight is delayed/cancelled causes rolling delays as we and the Airports make every effort to catch up on all our schedules.
From airline perspective, it does not help to move customers from a later flight to a delayed flight, in order to accommodated disrupted customers. The time it would take to recheck-in customers, baggage and complete the necessary paperwork would be even longer than the actual delay. In cases such as this, we would try and accommodate affected customers on alternative flights, if seats are available.
As per your booking, your flights were rebooked to a later date.
Thank you for being in touch with us.
Kind Regards,
Nazley – CR
Best regards,