**** show at Kulula

I will never fly Kulula again, I had tickets from May last year (2020) so it was put on ice. I wanted to use them in December, obv you can’t use them, because it’s high season, and the fact that they have you’re money and you have a ticket doesn’t mean anything. SO I bought another ticket, payed for extra luggage that’s fragile, I go to pick my luggage up and it’s completely destroyed, my whole bag is broken and the content is outside, they just wrapped it up with a plastic bag and some tape, now to try and get a person to actually help you with what happend, no compensation or a sorry or explanation. Then I book another flight in Jan using the ticket that was on ice, bought another extra luggage that’s fragile, trying to get some one to help me, 5 dropped calls and two hours on the phone later I eventually get it booked and pay extra for my ticket that I already payed for. I’m checked in night before, get to the airport 5 min after check in (50 min before I fly I’m at the airport) “sorry we can not take you’re bags, check in has already closed“, they don’t try to help me or just try to do some thing, nope I have to pay R890 for another ticket AND to put the icing on the cake, they can’t see that I payed for extra luggage.