Shoddy customer complaints

I emailed a complaint about being moved from my prepaid seat to a standard seat with no cost refund to *** on 8 September, I got a reply on 9 September saying complaint has been forwarded to Customer Complaints who had been copied, as no reply was forthcoming I followed up again on 12 October and again on 5 December, which I got a relpy again from feedbac***ulula appoligising for the delay, on 10 January there was another internal follow up from feedback to complaints which initiated and got another pending action from complaints, on 23 January as I had no response I followed up again with complaints with no response. Having no further feedback on Tuesday I called the call centre to try to escalate my complaint to some manager but after speaking to at least 5 call centre personnel, one who promised to get back and never did I am now escalatiing this to Hellopeter, please would some Kulula manager responsible get hold of me to sort out.