WB
Wesley B
1 reviews | Active since Oct 2010
04 Jan 2016, 10:54
Shocking us less service
[URL Removed] what a joke. I booked my flight in Oct and logged in and booked my seats and printed my ticked for my flight today. What a joke I dropped my bag of at the counter and got asked where I got my ticket!!!! I logged in on kalula site and booked my seats and printed my ticket!!!!! No I get told they moving me to a seat I never asked for!!!! What is then point in logging onto kalula's useless website and book your seats just to get told you are sitting some ware else and tear my boarding pass up. Kalula u suck. And the flight is delayed. Last time I use u guys. Bad bad bad service
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Kulula.com's replyOfficial
04 Jan 2016, 13:26Hello wesleybe,
Thank you for taking the time tell us about your recent experience.
A pre-paid seat request cannot be guaranteed as it may be changed for operational, safety or security reasons, even after boarding the aircraft. Pre-paid seats are non-refundable in the event of voluntary flight cancellation. However, seats may be exchanged when flight changes are made.
Involuntary flight changes occur when a customer's seat is displaced due to technical or operational reasons at the airport impacting flight changes. In this event, the passenger will be moved to a similar seat that was booked. In these circumstances customers may not be satisfactorily re-accommodated, in which case customers will be advised to apply for a refund of their pre-paid seat.
Thank you for allowing me an opportunity to explain and do once again apologise for the inconvenience and frustration caused.
Kind regards,
Thuli
Customer Relations
Thank you for taking the time tell us about your recent experience.
A pre-paid seat request cannot be guaranteed as it may be changed for operational, safety or security reasons, even after boarding the aircraft. Pre-paid seats are non-refundable in the event of voluntary flight cancellation. However, seats may be exchanged when flight changes are made.
Involuntary flight changes occur when a customer's seat is displaced due to technical or operational reasons at the airport impacting flight changes. In this event, the passenger will be moved to a similar seat that was booked. In these circumstances customers may not be satisfactorily re-accommodated, in which case customers will be advised to apply for a refund of their pre-paid seat.
Thank you for allowing me an opportunity to explain and do once again apologise for the inconvenience and frustration caused.
Kind regards,
Thuli
Customer Relations
Best regards,
Kulula.com's reply04 Jan 2016, 13:26
Official
Hello wesleybe,
Thank you for taking the time tell us about your recent experience.
A pre-paid seat request cannot be guaranteed as it may be changed for operational, safety or security reasons, even after boarding the aircraft. Pre-paid seats are non-refundable in the event of voluntary flight cancellation. However, seats may be exchanged when flight changes are made.
Involuntary flight changes occur when a customer's seat is displaced due to technical or operational reasons at the airport impacting flight changes. In this event, the passenger will be moved to a similar seat that was booked. In these circumstances customers may not be satisfactorily re-accommodated, in which case customers will be advised to apply for a refund of their pre-paid seat.
Thank you for allowing me an opportunity to explain and do once again apologise for the inconvenience and frustration caused.
Kind regards,
Thuli
Customer Relations
Thank you for taking the time tell us about your recent experience.
A pre-paid seat request cannot be guaranteed as it may be changed for operational, safety or security reasons, even after boarding the aircraft. Pre-paid seats are non-refundable in the event of voluntary flight cancellation. However, seats may be exchanged when flight changes are made.
Involuntary flight changes occur when a customer's seat is displaced due to technical or operational reasons at the airport impacting flight changes. In this event, the passenger will be moved to a similar seat that was booked. In these circumstances customers may not be satisfactorily re-accommodated, in which case customers will be advised to apply for a refund of their pre-paid seat.
Thank you for allowing me an opportunity to explain and do once again apologise for the inconvenience and frustration caused.
Kind regards,
Thuli
Customer Relations
Best regards,