Shocking support/service from kulula airlines

I flew just under 3 weeks ago with kulula. Prior to this I have frequently used this airline to fly nationally. On arrival in Cape Town from my flight to jhb I found the wheel on my babies pram damaged and on the other side of the pram similar incident. This pram costs in the region of R40 000 and was very angry about this.

I reported this to the front desk when collecting it and the pram was looked at and the guy in the front couldn’t stop apologising and admitted they had damaged the pram. I was given a claim number and sent an email. Since the 6 Oct I have not received a call/ email and have tried countless times to get hold of them on their support line which just rings and eventually just cuts off.

I’m at my wits end now as I cannot functionally use my pram to push my newborn baby around and this company has not had the decency to contact me and pay for a new one.