Shocking service from Kalula.com

What shocking service Kulula. We were booked on MN516 up to Jhb Friday 29th Mar. Due to a medical emergency my husband flew up on Tuesday 26th March. Note.... you got an extra ticket... by experience we knew that we wouldn't be able to change the Friday ticket do just bought another one. I flew up as planned on the Friday. The booking in attendant asked if I was flying alone and i said that my husband had flown up on Tuesday but would be flying back on Sunday MN595. I was going to stay on in Jhb for another week or two (note you would have got another ticket) and we dropped him off at Lanseria on Sunday as planned. That Kalula was where you came into your own in absolute inimitable inefficiency and shocking style. My husband was told that his ticket had been cancelled because he hadn't made the first leg of the return journey. He was told that it is not the airline's problem and that it is stated in the terms and conditions. He was also told that they should not have to deal with him as he had not purchased the tickets (they were paid for by our son in law). I was still booked to fly but due to your own internal money making policy they were not able to transfer my ticket to him. Way to go Kulula you forced him to purchase another ticket and he did so with you as we already had executive parking services booked. My return ticket will probably go to Mango now. You had all our email and cellphone details but couldn't advise us that you were cancelling his flights. So much for making flying a breeze.