Shocking Service From Ground and Desk Staff

<p>I was booked on a 17.10 flight yesterday to Cape Town which I booked around a month ago my flight ref: FCCZVW, I checked in at around 15.45 and handed in my luggage then went upstairs to have lunch</p> <p>At about 16.45 I went down to the boarding lounge the flight had not even arrived from Cape Town it had been delayed so I went back up to the waiting lounge to have a drink expecting an announcement to start boarding. They never called the flight when it was ready to board and basically left and I missed the flight the desk staff were rude and had my baggage I asked why they did not call the flight over the PA I was told it’s a courtesy and they don't have to they counted the passengers there 188 I would have been 189 but they just took of my luggage which they had time to do but could not pick up the PA and call me to the gate surly that would have been a courtesy as Mango do and did twice in the time I was there waiting for my delayed flight but no they would rather let the flight depart the worst is how badly the desk and ground staff behave they are disgusting considering I’m the customer I was treated as though I was an idiot and was given back my luggage I asked if she was space on the 20.00 pm flight and with much effort they said there was one seat @ R 2600.00 I decided to check my return flight and called the call centre which too about fifteen minutes they said the flight was still booked I kept them on the line went back to the ticket desk and asked him to book the flight I was very rudely told the price had gone up to R 3200.00 and he told me this would happen which he did not he said the seat might be sold very soon at this time the call centre came back to me and said my return flight would have to be rebooked as well I was shocked I have never been treated so badly by Kulula before why do they employ staff that have no people s****s and are plainly despicable at their jobs ????</p>