JK
Johan K
1 reviews | Active since Sept 2014
06 Dec 2015, 18:01
Shocking Service Attitude
We booked in on time...and as we walk away from desk we notice on the boarding pass that flight is delayed. The check in person could not be bothered to inform us....and as we get to check in for delayed flight....we get told it is delayed again for another 90 minutes....no notification...no explanation...nothing....just **** poor service and attitude. Clearly they just don't care.
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Kulula.com's replyOfficial
07 Dec 2015, 11:44Hello jkoornhof,
Thanks for sharing your recent experience with us. I do apologise for the inconvenience caused due to the delayed of your flight.
Various reasons can affect a flights scheduled time of departure; some are within our control while others may not be. The manner in which the delay is handled is what sets each airline apart and I do apologise that we did not meet your expectations in this regard.
We appreciate your feedback as we are always on the look out for ways of improving our service to our customer.
Kind regards,
Thuli
Customer Relations
Thanks for sharing your recent experience with us. I do apologise for the inconvenience caused due to the delayed of your flight.
Various reasons can affect a flights scheduled time of departure; some are within our control while others may not be. The manner in which the delay is handled is what sets each airline apart and I do apologise that we did not meet your expectations in this regard.
We appreciate your feedback as we are always on the look out for ways of improving our service to our customer.
Kind regards,
Thuli
Customer Relations
Best regards,
Kulula.com's reply07 Dec 2015, 11:44
Official
Hello jkoornhof,
Thanks for sharing your recent experience with us. I do apologise for the inconvenience caused due to the delayed of your flight.
Various reasons can affect a flights scheduled time of departure; some are within our control while others may not be. The manner in which the delay is handled is what sets each airline apart and I do apologise that we did not meet your expectations in this regard.
We appreciate your feedback as we are always on the look out for ways of improving our service to our customer.
Kind regards,
Thuli
Customer Relations
Thanks for sharing your recent experience with us. I do apologise for the inconvenience caused due to the delayed of your flight.
Various reasons can affect a flights scheduled time of departure; some are within our control while others may not be. The manner in which the delay is handled is what sets each airline apart and I do apologise that we did not meet your expectations in this regard.
We appreciate your feedback as we are always on the look out for ways of improving our service to our customer.
Kind regards,
Thuli
Customer Relations
Best regards,