Shocking service

<p>I flew with Kulula twice last week. Wednesday had a nearly 3 hour delay with no communication from Management. No compensation offered- not so much as a free bottle of water even!</p> <p> </p> <p>Return flight last night and surprise, surprise- another delay!</p> <p> </p> <p>In total for two flights- I had almost a 5 hour delay!</p> <p> </p> <p>The delays are not so much the issue as the management on Kulula's end. I called the call centre yesterday on numerous occasions. One lady told me no free changes until delay is more than 3 hours- supervisor told me 5? One call centre agent said there was a complaints number I could call, another agent told me one does not exist?</p> <p> </p> <p>I had to arrange alternate lift arrangements for both flights which cost me more money- please advise how Kulula will be compensating this?? </p> <p> </p> <p>I have always flown Kulula but after the last week I'm not so sure it's worth it anymore!</p>