Shocking Service - 5 Hour delay!!

I was a passenger on MN132 flying from Cape Town to OR Tambo international. I can understand weather delays are out of the control of mere humans but the manner in which we deal with these disasters are fully within in our grasp.<br> <br> Kulula you FAILED dismally in how you dealt with us as passangers, your customers. For a start there was absolutely no communication on the state of affairs. You were glaring in your absence at the boarding gate throughout this PR nightmare. How can you leave a security lady to handle an irate crowd. When after 3 hours delay she informed us she was not employed by Kulula and I demanded she go call Kulula staff to explain. How is it possible in this age of communication technoligy that Kulula was not even able to give us any useful info. It appeared that nobody knew what was going on. The innitial delay was only an hour. as the hour passed no-one apologised or gave any trustworthy explanantion of what was to be expected.<br> <br> After an almost 5 hour delay you, Kulula, could not even see it as good PR to provide us with as much as a water refreshment. Nothing, not even an apology sms after the fact. Your staff on the day were seriously ill prepared. YOU FAIL