Shocking service

My domestic was book on a flight for 6.45. Arrived at airport at 5.30 to be sent from one line to another by staff. Finally at a counter to be told that flights closed. While this is all happening been sent from one line to another by kulula staff she receives a sms that flights boarding. While finally at the last counter before receiving boarding sms she was told she had missed her flight. This is absolutely disgusting how the hell do you people work there. She was at a counter on time to check in. Your staff are absolutely un helpful. Un mannered and have no idea how things work there. What also made her very angry the one staff member told her that she should have jumped the line then she would have made the flight. How the hell do you expect people to do this. I want a full refund for this flight as she has to book another flight to get home to her family. Shocking. Disgusting service. Due to your staffs uncompatince of send her up and down she missed her flight.