Shocking poor service

On arrival after traveling from Cape Town to Lanseria we discovered my Daughter's suit case has been severly damaged. We reported it immediately to baggage control on the airport and received a reference number. Unfortunately from Oct 6 to date (Oct 23) we have not heard from Kulula as to how they will be refunding us for this damage and they are not responding to phone calls, messages left or emails sent....all they want to do is sell us another flight ticket....will never use this airline ever again or promote their services to anybody