Shocking Kulula service

I have been phoning Kulula since 7am this morning, 07:30 I managed to speak with someone, who then put the phone down in my ear (I wasn't even rude). 07:50 I spoke to someone else, who tried to help me. The online check-in does not work (still) and I have to go to the check-in counters. I do online checking as I do not have time to go to the counters. And when I ask how you will fix it, the answers is "I don't know it does not work, just go to the counters."

This is not acceptable or good practice. I do not care how busy you are, thus should not be happening. If the people at the top, train their staff and equip them with the necessary s****s this will not be happening!