Shocking how Kulula is so desperate to make money that it's willing to destroy the brands reputation.

I have booked a 5: 55am(JHB- CPT) flight with Kulula. I had checked in online, I arrived "late" and was told the gates closed at 5:10am. I had carry on luggage and was sent away. The lady who works for you sent me away and said I should buy another ticket please note that this was at 5:30am I asked her if she could please help me she said there is nothing she can do. I was not informed that the exact flight I should have been on was delayed and only left at 6:22am... Shocking how they are so desperate to make money that they are destroying the brands reputation.

I will never fly with them again and I advise family friends and everyone I come across to never book with them. Word of mouth is the best form of marketing! if your customers are not happy your business will fail.