Shocking Experience with Eldering - prebooked seating

Guys,

You can't send SMS's to customers indicating that flight has moved from 17:55 to 19:00 and not indicate that the time has shifted back!!

I have a 70yr old woman booked on the flight with special assistance. I paid for seat 1A right in the front of the cabin. My mom is a covid survivor, I recently lost my dad from covid. If I have made arrangements and paid for a seat then I expect that to remain current and not have her shifted 10 rows down when she was already put on the plane with a wheelchair! What is wrong with society today, can nobody think further than their nose? This is the second time in a row where there have been complications with seat bookings and this IS NOT OKAY!!! I CANNOT believe that my mom had to administer oxygen because of ***********s! I do expect a refund for the seat paid, I expect Kulula to fix online portal website for special assistance, I don't see why the public needs to hold 30min at a time on a phone call for special assistance while we have moved into a digital era - this is ridiculous! Fix your process please!

Flight MN113 JNB to CPT - Mrs A Scott Please let me know what will be done about the seat refund, portal functionality and the overall customer experience!!?? I do expect a phone call!