Shocking customer service with no regard for the elderly

Dear Kalula.com

I specifically booked my grandmother (82 years old) on a lunch time flight (MN109). I received and SMS saying she now takes off at 8:30pm (she will only land after 10pm at NIGHT)

I have been on the phone for 2 hours, with 4 dropped calls and no follow ups or any emails I had been promised. (Amanda & Refilwe / I do not have the names of the others. both took my calls, but could not provide a case number)

I have been informed that the next earliest flight is full and that the next one she can be on is 6pm. But I have yet to receive any email or updated boarding pass regarding this. I stayed on the phone for 1.30min waiting for a confirmed update.

Booking reference is UHQBES.

This is completely unacceptable and you are messing with the safety of elderly people. I will never ever book a flight with Kalula again. Shocking customer service with no regard for the elderly