Shocking customer service - they put the phone in your ear!

Totally shocking experience with your call centre and so-called service professionals. I want to book a return flight CT to JHB and as per your website, I called your call centre to get a quote on the extra seat. The first woman I spoke to kept me holding and then eventually she did the quote but without an extra seat. I explained to her what I wanted and she kept me holding again saying she was "going to look on the website". After a good few minutes of holding, I put the phone down and called back. Same lady answered. I asked to speak to the supervisor this time, and after being put on hold for about 5 minutes, I put down and called AGAIN. This time Ruth answered (I caught her name - different woman). I explained that I wanted a quote with an extra seat. After a lengthy process with her we reached the point of booking actual seats. I then said (for the umpeenth time) that I wanted a quote for an extra seat for one passenger. She told me she didn't know what I was talking about. Not a frikkin clue! My word! I asked her if she didn't know what her company sells and she put the phone down in my ear. DISGUSTING. Your staff are pathetic and this lady should be disciplined. The other one too if I could get her name. Check your recordings. I called on 6/2/2022 at 10h20, 10h39 and 10h44.