Shocking customer service

If I could rate Kulula ZERO I would . They ran a sale and their payment systems were not working, as a result of IT glitches on their part my booking was not allowed to progress to payment. Despite showing proof via screen shots etc the call center and customer service agents have fobbed me off.

No one replies, the call center agents tell you that it's not acceptable but there is nothing they can do, management is always in "meetings" and won't speak to you .

No wonder your Hellopeter rating is 1.7 out of 10 .. that's an embarrassment to your brand! I'm still waiting for someone with clout and decision making ability to call me back or email me back ... 3 days later an their silence is getting louder!