Shocking customer service

Kulula not only making their system problems the customer’s, they also dont care a bit about impact to customer and not interested in helping despite it being their service breakdown. Pre-booked seats and paid premium (more legroom), doctor’s note due to torn hamstring did not move the checkin agent to help organise early access or to reaerve a seat on plane by talking to flight crew.

Only takes 1 incident like this to explore the competition.