Service is lousy and inefficient

no way to contact this organisation via email. Not ethical, very shady. My husband is in a wheelchair and I submitted a special request on their website for 'special assistance' as this is his first time flying after being shot by..... in this country which left him paralised. This request was submitted 3 april Our flight is 3 may. After waiting 6-7 minutes before the call was answered at their call centre ( I have tried on several occasions to get through0, the agent said that submitting a request like that online does not go through and we should always call in. Who has the time and money for that!!!??? this is why any reputable and legit business has email addresses for their clients to use!!!! the request is now in a 'queue' and she said she would email an 'intake form' (which we still have not received). Fascinating how she can email out but clients cannot email in. The flights notwithstanding but kulula does not provide good service at all. Ineffeicient as a business and ineffective. It's 2021. Get the resources to upgrade your service offering, upgrade your online tools, upskill your staff, get email addresses in place, be responsive on social media, BE BETTER, BE A FUNCTIONAL BUSINESS!!!