**** SERVICE FROM KULULA/COMAIR

I booked and paid for tickets from Jo'burg to George before the lock down in March last year. Kulula then went into business rescue for most of last year. they informed me ,after many emails, that they would hold a credit for me for the value of the tickets purchased. At the time they would not credit my Travel BANK account with the value. I was told that the ticket value would be valid until the end of this year, I now want to use some of the credit to book tickets for a friend to visit from Durban via Jo'burg to George. The call centre then tells me that some of the tickets were used. Precious then sorted that out. When told that I would have to pay a top-up for the tickets I said they could take the difference from my Travel Bank account only to be told that was not possible, Precious(call centre lady) then told me she would escalate the issue to her supervisor so they could then credit my Travel Bank account with the monetary value of the tickets. Still no joy after about 10 days. When I look at their website it plainly states that all suspended ticket would be credited to Travel Bank accounts. I don't understand. I need to know ASAP as the flights I want to book are next Friday. THIS IS THE VERY LAST TIME I WILL EVER USE KULULA AS THEIR SERVICE IS PATHETIC AND THE IS JUST NO RESPONSE TO A PROBLEM. KULULA SUCKS.