1 reviews | Active since Oct 2013
Service
I'm a customer for [URL Removed] and I have always preferred it over other airlines. But my last 2 flights I was really disappointed.<br> My family have hinted to me a couple of times about the flight delays fro Kulula. Personally i didn't take it to heart even though I have experienced it a couple of times. On 19 Dec I took a flight to Durban from Lanseria, it was late and I ignored it. Coming back I booked a flight for 1 January 2016. Few days later I received SMS saying the flight was cancelled and I was put on another flight. Unfortunately I couldn't make that flight so I had to change the date to 4 Jan 2016 (21:50). I was traveling with 5 year old and 1 year old. Got SMS that flight was delayed and it will leave at 22:30. I checked in and towards time for boarding another SMS came in saying that the flight will be at 23:00. Irritated but had no choice, kids were getting restless as well considering that it meant we were going to be at Lanseria after 00:00.<br> Plane came after 23:00 and we couldn't board the plane because if some system error. Took some time before eventually taking off. <br> Disappointed customer.
Thank you for taking the time to share your concerns with us. I am terribly sorry for the inconvenience caused to you regarding flight delays.
I can certainly understand your frustration and disappointment around the delays you have experienced. It's will always be a huge challenge for all airline operators. We operate in extremely variable conditions and operate within a safety envelope that ensures there is no risk at any time to customers and staff. Safety is our number 1 priority. The unfortunate knock-on effects that is created when a flight is delayed causes rolling delays as we and the Airports make every effort to catch up on all our schedules.
Our Executive management team are fully aware of the flight delays our customers are experiencing and are current putting plans in place to reduce the delays our customers have been experiencing. Plans and steps are being taken to improve our on time departures.
We do apologise for any inconvenience and frustration caused.
Kind regards,
Thuli
Customer Relations
Thank you for taking the time to share your concerns with us. I am terribly sorry for the inconvenience caused to you regarding flight delays.
I can certainly understand your frustration and disappointment around the delays you have experienced. It's will always be a huge challenge for all airline operators. We operate in extremely variable conditions and operate within a safety envelope that ensures there is no risk at any time to customers and staff. Safety is our number 1 priority. The unfortunate knock-on effects that is created when a flight is delayed causes rolling delays as we and the Airports make every effort to catch up on all our schedules.
Our Executive management team are fully aware of the flight delays our customers are experiencing and are current putting plans in place to reduce the delays our customers have been experiencing. Plans and steps are being taken to improve our on time departures.
We do apologise for any inconvenience and frustration caused.
Kind regards,
Thuli
Customer Relations