Seats changed and no feedback on my refund

<p>I pre booked seats on for the above flight booking.</p> <p>When I checked in the correct seats were allocated( seats D, E and F). When I went through the boarding gates the boarding gate attendant said I was not allowed to sit there and reallocated me to a normal seat row.</p> <p>Seats 20 A, B and C.</p> <p>I paid for the extra leg room seats and would like the refund, as well as an explanation as to why I was moved.</p> <p> Those seats were booked because I travelled with 2 children and an infant on my own and it made the flight uncomfortable for me and I am sure for the passenger in front of me.</p> <p> </p> <p>I called the call center and they told me to email the refunds department, i added a read reciept notification, the mail was read and i still have not recieved feedback.</p> <p>This is not the level of service that I expected.</p>