CL
Cindy L
1 reviews | Active since Nov 2010
01 Apr 2015, 13:17
SEATS AVAILABLE THEN IT KICKS ME OUT!!!
I didn't want to complain as I only have good things to say about [URL Removed] but I wanted to book a flight, it said 6 seats available and as soon as I indicated I wanted the flight, it told me I took too long but the site took too long to load. This is a flight from East London to Johannesburg.
Helpful (0)
Replies (1)0
Replies (1)
Kulula.com's replyOfficial
01 Apr 2015, 16:22Hello Cindz84,
Thank you for getting in touch with us.
We are terribly sorry for the service you have recently experienced whilst trying to book on the kulula.com website.
Due to the high demand for seats at our sales prices, the website is slower than normal. Our teams are currently working on increasing the speed of our website.
Should the problem persist, please give our call centre a call and an agent will be able to assist you to book. You can contact them on ***or ***.
Please note that we are experiencing high call volumes and your patience is appreciated.
Your feedback assists us to create a better service for all our customers.
Kind regards,
Thuli
Customer Relations
Thank you for getting in touch with us.
We are terribly sorry for the service you have recently experienced whilst trying to book on the kulula.com website.
Due to the high demand for seats at our sales prices, the website is slower than normal. Our teams are currently working on increasing the speed of our website.
Should the problem persist, please give our call centre a call and an agent will be able to assist you to book. You can contact them on ***or ***.
Please note that we are experiencing high call volumes and your patience is appreciated.
Your feedback assists us to create a better service for all our customers.
Kind regards,
Thuli
Customer Relations
Kulula.com's reply01 Apr 2015, 16:22
Official
Hello Cindz84,
Thank you for getting in touch with us.
We are terribly sorry for the service you have recently experienced whilst trying to book on the kulula.com website.
Due to the high demand for seats at our sales prices, the website is slower than normal. Our teams are currently working on increasing the speed of our website.
Should the problem persist, please give our call centre a call and an agent will be able to assist you to book. You can contact them on ***or ***.
Please note that we are experiencing high call volumes and your patience is appreciated.
Your feedback assists us to create a better service for all our customers.
Kind regards,
Thuli
Customer Relations
Thank you for getting in touch with us.
We are terribly sorry for the service you have recently experienced whilst trying to book on the kulula.com website.
Due to the high demand for seats at our sales prices, the website is slower than normal. Our teams are currently working on increasing the speed of our website.
Should the problem persist, please give our call centre a call and an agent will be able to assist you to book. You can contact them on ***or ***.
Please note that we are experiencing high call volumes and your patience is appreciated.
Your feedback assists us to create a better service for all our customers.
Kind regards,
Thuli
Customer Relations