BM
Brian M
1 reviews | Active since Dec 2015
27 Dec 2015, 11:06
RUDE [URL Removed] PERSONNELL AND DAMAGED LUGGAGE
On TUESDAY 22 December 2015 I flew from KING SHAKA AIRPORT -LANSERIA INT.AIRPORT , upon arrival at King Shaka Int. Airport to check in the personnell behind the [URL Removed] counter were very rude and cheeky she spoke in an undermining tone as if I were an uneducated person. The flight did not depart as stipulated on my ticket. At Lanseria Int. Airport I found that my luggage had been damaged my lock had been broken and the zip was opened
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Kulula.com's replyOfficial
29 Dec 2015, 12:22Hello brian061290,
Thank you for getting in touch with us.
On behalf of kulula.com we would like to apologise for the manner in which the staff member had addressed you .
We expect all our staff to perform their duties in a professional, helpful and efficient manner, but sadly on this occasion we have let you down. The service you received is not in line with our level of service we wish to provide to our customers. Rest assured the Customer Services Managers have been made aware of this incident.
Good service is very important to us and we aim to transport all our customers and their belongings safely to their destination. the conditions of Carriage for Passengers and Baggage, consistent with industry standards, limit the airline's liability for compensation for the loss of, or damage to baggage.
We do not accept liability for the damage such as scratches, scuff, stains, dents, cuts and dirt resulting from normal wear and tear or water damage to non-waterproof baggage, damages or loss of protruding parts such as wheels, straps, pull handles or other items that are attached to baggage or items lost .
Kind regards
Fazila Khan
Customer Relations
Thank you for getting in touch with us.
On behalf of kulula.com we would like to apologise for the manner in which the staff member had addressed you .
We expect all our staff to perform their duties in a professional, helpful and efficient manner, but sadly on this occasion we have let you down. The service you received is not in line with our level of service we wish to provide to our customers. Rest assured the Customer Services Managers have been made aware of this incident.
Good service is very important to us and we aim to transport all our customers and their belongings safely to their destination. the conditions of Carriage for Passengers and Baggage, consistent with industry standards, limit the airline's liability for compensation for the loss of, or damage to baggage.
We do not accept liability for the damage such as scratches, scuff, stains, dents, cuts and dirt resulting from normal wear and tear or water damage to non-waterproof baggage, damages or loss of protruding parts such as wheels, straps, pull handles or other items that are attached to baggage or items lost .
Kind regards
Fazila Khan
Customer Relations
Kulula.com's reply29 Dec 2015, 12:22
Official
Hello brian061290,
Thank you for getting in touch with us.
On behalf of kulula.com we would like to apologise for the manner in which the staff member had addressed you .
We expect all our staff to perform their duties in a professional, helpful and efficient manner, but sadly on this occasion we have let you down. The service you received is not in line with our level of service we wish to provide to our customers. Rest assured the Customer Services Managers have been made aware of this incident.
Good service is very important to us and we aim to transport all our customers and their belongings safely to their destination. the conditions of Carriage for Passengers and Baggage, consistent with industry standards, limit the airline's liability for compensation for the loss of, or damage to baggage.
We do not accept liability for the damage such as scratches, scuff, stains, dents, cuts and dirt resulting from normal wear and tear or water damage to non-waterproof baggage, damages or loss of protruding parts such as wheels, straps, pull handles or other items that are attached to baggage or items lost .
Kind regards
Fazila Khan
Customer Relations
Thank you for getting in touch with us.
On behalf of kulula.com we would like to apologise for the manner in which the staff member had addressed you .
We expect all our staff to perform their duties in a professional, helpful and efficient manner, but sadly on this occasion we have let you down. The service you received is not in line with our level of service we wish to provide to our customers. Rest assured the Customer Services Managers have been made aware of this incident.
Good service is very important to us and we aim to transport all our customers and their belongings safely to their destination. the conditions of Carriage for Passengers and Baggage, consistent with industry standards, limit the airline's liability for compensation for the loss of, or damage to baggage.
We do not accept liability for the damage such as scratches, scuff, stains, dents, cuts and dirt resulting from normal wear and tear or water damage to non-waterproof baggage, damages or loss of protruding parts such as wheels, straps, pull handles or other items that are attached to baggage or items lost .
Kind regards
Fazila Khan
Customer Relations