1 reviews | Active since Mar 2010
Rude, ill-mannered staff, but THANK YOU, Kulula.
Online reservations - wonderful! Until you meet the staff! I recently boarded a Kulula flight and, as occasionally in the past, I was not asked to show my boarding pass. I told the attendant my seat number - 17C, but she insisted on seeing my boarding pass. My hands were full, but I retrieved the boarding pass for her to look at. I asked if she was now happy at seeing it and was told 'Don't you tell me how to do my job' followed by the ever present rude clicking sound of the tongue, while she tried to keep her false eye lashes intact and inspecting her false hideous fingernails. I settled into the seat, only to be rudely shouted at by the passenger who had reserved 17C. I was in fact, reserved for 17A, so Ms Rudeness, if you had in fact been doing your job, you would have pointed out to me that I had given you the INCORRECT seat number, and this after you supposedly checked my boarding pass, but I thank you - your ill-mannered attitude and disrespect, not only for customers paying your salary, but bringing your company into disrepute, makes all of us, who have made the decision to make a home in another country, confident and at peace with our decision, so I thank you again, and I WILL fly Kulula again, as a stark sad reminder of why it's no longer home.
