VH
Vishna H
1 reviews | Active since Aug 2015
08 Aug 2015, 15:06
****** of my return ticket
Not informed properly and given misleading information, I was late for a flight to cape town which I forfeited, I was told by the lady attendant that I needed to phone the Kulula help and could move out the return flight. She did not tell me that I had forfeited the return flight as well which is unacceptable. I will tell all my family and friends never to fly Kulula again.
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Kulula.com's replyOfficial
11 Aug 2015, 09:59Hello vharibance,
Thank you for your post.
I do understand your frustration when you missed your first flight and forfeited your return flight. When a flight is missed and you arrive within 30mins after the flight has departed, customers are able to rebook an alternate flight at a cost. If the return flight is not rebooked as well, the flight will be forfeited. These terms can be found online our website and on the confirmation received.
I know that this must be difficult for you to understand the concept of forfeiting a return flight due to missing the first flight. I can assure you that this matter was discussed extensively by Executive Management and agreed upon that it was the best way forward to ensure our seats were being filled as we are a low cost airline.
As a gesture, I will be requesting a refund of your return flight. Please note, a refund may take between 6-8 weeks to be processed.
Thank you for being in touch with us.
Kind Regards,
Nazley CR
Thank you for your post.
I do understand your frustration when you missed your first flight and forfeited your return flight. When a flight is missed and you arrive within 30mins after the flight has departed, customers are able to rebook an alternate flight at a cost. If the return flight is not rebooked as well, the flight will be forfeited. These terms can be found online our website and on the confirmation received.
I know that this must be difficult for you to understand the concept of forfeiting a return flight due to missing the first flight. I can assure you that this matter was discussed extensively by Executive Management and agreed upon that it was the best way forward to ensure our seats were being filled as we are a low cost airline.
As a gesture, I will be requesting a refund of your return flight. Please note, a refund may take between 6-8 weeks to be processed.
Thank you for being in touch with us.
Kind Regards,
Nazley CR
Kulula.com's reply11 Aug 2015, 09:59
Official
Hello vharibance,
Thank you for your post.
I do understand your frustration when you missed your first flight and forfeited your return flight. When a flight is missed and you arrive within 30mins after the flight has departed, customers are able to rebook an alternate flight at a cost. If the return flight is not rebooked as well, the flight will be forfeited. These terms can be found online our website and on the confirmation received.
I know that this must be difficult for you to understand the concept of forfeiting a return flight due to missing the first flight. I can assure you that this matter was discussed extensively by Executive Management and agreed upon that it was the best way forward to ensure our seats were being filled as we are a low cost airline.
As a gesture, I will be requesting a refund of your return flight. Please note, a refund may take between 6-8 weeks to be processed.
Thank you for being in touch with us.
Kind Regards,
Nazley CR
Thank you for your post.
I do understand your frustration when you missed your first flight and forfeited your return flight. When a flight is missed and you arrive within 30mins after the flight has departed, customers are able to rebook an alternate flight at a cost. If the return flight is not rebooked as well, the flight will be forfeited. These terms can be found online our website and on the confirmation received.
I know that this must be difficult for you to understand the concept of forfeiting a return flight due to missing the first flight. I can assure you that this matter was discussed extensively by Executive Management and agreed upon that it was the best way forward to ensure our seats were being filled as we are a low cost airline.
As a gesture, I will be requesting a refund of your return flight. Please note, a refund may take between 6-8 weeks to be processed.
Thank you for being in touch with us.
Kind Regards,
Nazley CR