*******s!

<p>I booked 2 tickets for British Airways flights from Durban to Johannesburg on the Kulula website on the 12/02/2017, due to an emergency I couldn't make the flight hence I cancelled the flight online since the call centre was closed! I received notification indicating my flight is cancelled and I will be refunded within 5 days which hasn't happened yet the call centre agent Emmanuel together with his supervisor Kathy forfeited the tickets and are refusing to rebook new tickets! Their response is that I took too long to call them back! REALLY does a customer need to hound you to actually do your job?? </p> <p> </p>