******* and disgusting service to previous loyal customer

We accidentally went to OR Tambo instead of Lanseria. Our mistake. We then went to the sales desk and asked if we could move our flight to the airport we were at or defer our flat given that we had four children travelling with us.

Kulula staff told us we must pay R2400 per person to change tickets ! OR drive in Uber with infant on lap and race to Lanseria in under 50 minute with no car seat. Went to Flysafair, they provided the 6 tickets for just under R10,000 and gave complimentary luggage.

Mistakes happen, but the attitude, arrogance of staff and ******* of merely amending a ticket as a consequence were starkly contrasted against the willingness of Safari to help us as a family and provide us with tickets when none had been issued. Kulula has lost a regular a customer in this family.