ridiculous service

Item: Kulula.com
Rating: 2
Author: john T

So you support an airline in their growing years and when you arrive at OR Tambo a good 2 hours 45 minutes before departure you can not book your luggage in! You have to hang around for 45 minutes! <br> Try and locate and ask the luggage supervisor for help. He is the guy strolling around the floor for 12 minutes juice and snack in hand!!!! So it's policy. More than 2 hours before a flight you can not book in your luggage. Hang around please despite colleagues on SAA already in the lounge at a meeting. Well [URL Removed] you have just lost my loyal business after 11 odd years.

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Replies (1)

Kulula.com's replyOfficial

04 Mar 2015, 09:05

Hello angryclient10,

Thank you for your post.

Please see below online information which also applies to the acceptance of luggage.

domestic check-in times
oCheck-in desks open 90 minutes before the scheduled time of departure of your domestic flight
oCheck-in desks close 30 minutes prior to scheduled departure
oWe strongly advise passengers to check in 90 minutes before flight departure

international check-in times
oCheck-in desks open 120 minutes before departure of your international flights
oCheck-in desks close 60 minutes prior to scheduled departure
oWe strongly advise passengers to check in 120 minutes before flight departure

Regards

David

Kulula.com's reply04 Mar 2015, 09:05

Official