Ridiculous Refund Process

<p>I'd like to express my disgust at the way Kulula goes about refunding their clients. I booked a flight from DBN to JNB on my birthday, 4th July, this year as I'd been in DBN for the weekend. My flight was booked for 6am, ref VXTTIN. After recieving several messages all the way up to 8am that my flight time had been changed, I eventually booked with another airline and flew home. My Kulula flight eventually left after 10am i think according to the last sms notification i got. Needless to say i called in to get refunded. My girlfriend did most of the talking and Kulula agreed to refund me. I got an email from Nandipha Dyantyi saying my refund would take 6 to 8 weeks to process. End of story. Happy. </p> <p> </p> <p>Today i'm looking for kulula flight details on my gmail account, and i stumble upon a mail from Sipho Lukhele that was sent on the 8th Sep saying my refund 14298 was declined because i didn't respond to his/her email asking for card details. Firstly, how can they cancel my refund because they sent one email, which i obviously didn't see? Secondly, do i really want to be putting my card details on an email? Thirdly, why on earth did i not receive a simple telephone call?? I've booked enough Kulula tickets to know that i put down my cellphone number on my booking every single time.</p> <p> </p> <p>How dare you approach me with that cheek. For flight that your team messed up, on my birthday. Really???</p>