1 reviews | Active since Aug 2017
RIDICULOUS PENALTY CHARGES ON CHANGE OF FLIGHT DATES DESPITE DAY ZERO WATER CUTS IN CAPETOWN
I Booked my combo ticket (flight and car) in October/ November last year for flights to Capetown on the weekend of the 20th April for 5 people to attend a family wedding. In terms of the water crisis and Day zero expectation in Cape town wedding date was moved to late March 2018. i called Kulula to change the flight date and was informed that the penalty would cost me R2000 pp which would be R10000 penalty to just change the flight date over and above what i already paid . WHAT THE HELL !! i must pay in total over R20000 to go to Cpt and Return - I am totally disgusted that they didnt even provide me options or possibly a reduced penalty or issue me with a kulula voucher despite knowing the fact that Capetown is experiencing water cuts and Day Zero is expected on that flight dates. NEVER FLYING WITH KULULA AGAIN!! VERY BAD SERVICE DELIVERY !!
