1 reviews | Active since Jan 2010
Ridiculous
I've noticed the list of complaints and looked at the responses form Kulula. It's a pity I was not aware they are so pathetic. Will not use them again. Was in a long queue this morning at check in for East London flight 801 that was leaving 06:50. I had to run to the toilet. When I returned 6 to 7 minutes later the lady at the counter said that the flight has already closed. The time was 06:22. She explained that I was 2 minutes late for check in. I said that I had no baggage and explained I just went to the bathroom because the queue was very long when I left for the bathroom. She went to her supervisor who said there is nothing he can do. I have to take the 16:00 flight. I've never seen such pathetic people in my live.
Thank you for taking the time to contact us.
We understand your frustration when you missed your flight this morning . All our flights close 30 minutes prior to departure and the boarding gates close 10mins prior to departure. This is all done in this way because of all the figures that need to be finalised (weight and balance) before the air craft is due to take off.
I have enquired with the supervisor at OR Tambo airport and I have been advised that at the time you had arrived at the checkin counter the flight had already closed for passenger acceptance . Each airline has its own rules and regulations which need to be adhered to with regards to flight closing times and on time departures . Passengers are also encouraged to checkin in online 24 hours prior to departure as well as make use of the self-service kiosks located in the terminal building . Once a flight has been finalised , no further transactions can be done . When a customer misses a booked flight, that ticket is then forfeited as stated in our terms and conditions of general carriage of baggage and passengers.
Bye for now.
Fazila Khan
Thank you for taking the time to contact us.
We understand your frustration when you missed your flight this morning . All our flights close 30 minutes prior to departure and the boarding gates close 10mins prior to departure. This is all done in this way because of all the figures that need to be finalised (weight and balance) before the air craft is due to take off.
I have enquired with the supervisor at OR Tambo airport and I have been advised that at the time you had arrived at the checkin counter the flight had already closed for passenger acceptance . Each airline has its own rules and regulations which need to be adhered to with regards to flight closing times and on time departures . Passengers are also encouraged to checkin in online 24 hours prior to departure as well as make use of the self-service kiosks located in the terminal building . Once a flight has been finalised , no further transactions can be done . When a customer misses a booked flight, that ticket is then forfeited as stated in our terms and conditions of general carriage of baggage and passengers.
Bye for now.
Fazila Khan